Training materials provided, Your property will be trained and go live the following day, Training: we will offer a morning and afternoon session. ALICE Concierge will be setup with the identical setup configuration, users, roles/permissions,, tasks, task detail fields, task statuses, quick links, departments/filters and guest reservations, so that you will be familiar and comfortable with your setup when you go live. This one-stop-shop has everything you need to move from GoConcierge to ALICE Guest Services. In addition, vendors that have been associated with a task and vendors that have private notes will also be imported into ALICE Concierge. How long will ALICE provide support for GoConcierge products? We gave ALICE a wish-list for the ultimate concierge solution. Support Website: Find topic-focused support documentation that covers all the cool features of ALICE Guest Services to fulfill your yearning for learning. Since GoConcierge and ALICE are so similar, we are confident you will master ALICE very quickly. Your Customer Success Manager will work closely with you to prepare you and your team for the upgrade process. They will also answer any additional questions and receive any feedback you may have. Discover ALICE. If you are a GoConcierge aficionado, then you're in the right place! ALICE is here to support your team. This training session should take approximately 1.5 hours. ALICE is GDPR compliant and PCI pending (complete in October). ", (iv) Accessibility on any mobile device or tablet, The guest itineraries and confirmation emails we can create with ALICE are better looking and more professional than anything we’ve had in the past.”. You and your team will be scheduled to join live online training webinars, in which an ALICE Customer Success Manager will walk you through ALICE Concierge and answer any questions you may have. This is just for your information. Additionally, our support team is available at. This will allow us to deliver the world’s best concierge software, ALICE Concierge, and ultimately the best operations software for all departments within a hotel. We anticipate this training session to be approximately 1.5 hours. With ALICE, there’s no miscommunication. About ALICEALICE has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service - and make it more cost-effective. You can always reach us by email at support@aliceplatform.com or telephone at 212.579.2861 ext 2. Justin Effron, Chief Executive Officer, ALICE … "Our view is that together, ALICE and GoConcierge will be able to deliver our hotel customers a competitive advantage through cutting-edge service and unforgettable guest engagement.". For more information about GoConcierge.net, go to info.goconcierge.net or call (818) 263-8993. Will I have the same setup as I did in GoConcierge? Additionally, the company launched a Preventative Maintenance tool and an open-API, and is looking forward to releasing new features for use by hoteliers such as Checklists, a tool to improve task management, SMS automation, which automates responses via text to common guest questions, and more. Media Contact:North 6th Agency for ALICE212-334-9753[email protected], Cision Distribution 888-776-0942 The hotel operations management platform that allows you to improve communication, task management, and guest satisfaction in one solution. Both training classes will be recorded and readily available for any staff member who is not on property that day. ALICE’s primary focus is to provide thousands of hotels globally with the most innovative and advanced concierge technology, ALICE Concierge. ALICE is a hotel operations platform that connects your hotel staff and departments with a single system. (Duration ~1.5 hours) GoConcierge is becoming ALICE Guest Services! Ï(R’k£ÀĞÄ/@J´ «�ÄÉ«µ*@j ú)hF²’g We would love to speak with you about your transition or answer any questions you may have regarding ALICE Concierge by filling out this form. For immediate assistance, call us at (212) 579-2861 ext.2 to reach our support team. What is the rationale for no longer supporting GoConcierge? A, HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. Alice Goconcierge, LLC A. Alice Goconcierge, LLC CLAIM THIS BUSINESS. � ®´`+âÆã˜ØŸƒª× r&ü«ÀO‡ò$ 9ÈÄf݈-òrÿŞ�àC€ ÿn¹Ñ endstream endobj 274 0 obj <>stream As part of the acquisition, ALICE welcomes approximately 1,000 GoConcierge hotel customers to their community, with a promise to continue both companies' tradition of delivering industry-leading service technology. NEW YORK, Sept. 7, 2017 /PRNewswire/ -- ALICE, an operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, announced today the acquisition of GoConcierge, a leading concierge software platform. How can I learn more about ALICE Concierge features? A system which would allow us to curate local vendors, capture reservations, and communicate with guests in mobile and SMS. ", "This is a unique opportunity to bring two passionate companies together with a shared vision of delivering tools of efficiency to the concierge as well as other departments, including housekeeping, engineering, security, and a focus on guest communication. Upgrading to ALICE Guest Services is a seamless installation. Call us at + 1 (212) 579-2861. On the evening of the day before the upgrade date, GoConcierge will become read-only. We believe the best approach moving forward is to have one platform where we can invest all of our resources. We're committed to supporting the concierge by connecting them to the rest of the hotel and their guests and helping them exceed guests' ever-increasing expectations. The ALICE team realizes the better this works the better you work, so we've got: e-learning videos, e-documentation for feature-focused learning, and recorded online training webinars readily available. Thousands of hotels are using ALICE Concierge. Acquisition brings together two of the most innovative concierge and front desk solutions on the market. What if my team needs additional training. 18757 BURBANK BLVD # 212 TARZANA, CA 91356 Get Directions (818) 263-8993. Business Info. ALICE, in this way and more, makes our lives much easier.” - Vice President, Four Sisters Inns. These online training tools will help make you an ALICE Concierge expert, and can also be used in the future for refresher training as well as for new hires. When will I be upgrading to ALICE Concierge? Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. With radios, communication sometimes was unclear and delegation of tasks was sometimes misconstrued. Hotel selects an ALICE Champion, the ALICE expert, No later than one month before move over date, ALICE Champion helps select a date to move over, We will be turning off the ability to configure your hotel admin. Yes and here are just a few features that will be new to you and that we think you will like: (i) Local database powered by Google, with enhanced search capabilities, (ii) Enhanced SMS text messaging with no character limit and custom templates, (iii) Accessibility on any browser (eg. Upon upgrading, your tasks from GoConcierge will be imported into ALICE Concierge. We look forward to delivering even more solutions to our clients and the industry," says Adam Isrow, Executive Vice President, GoConcierge. Will there be features in ALICE Concierge we don’t have in GoConcierge? Both training classes will be recorded and readily available for any staff member who is not on property that day. Since GoConcierge and ALICE are so similar, we are confident you will master ALICE immediately. ALICE will import your GoConcierge users, tasks, task detail fields, vendors, and quick links. Your team will have access to e-learning videos and supporting e-documentation that will cover the all the features and functionality of ALICE Concierge. You and your team will be scheduled to join live online training webinars where an ALICE Client Success team member will walk you through everything and answer any questions you may have. We will be upgrading all clients between September and December, so please reach out as soon as possible to schedule a call to discuss the upgrade process and timing. Team members using GoConcierge should plan on attending the ALICE training. Ultimately, we will strive to reduce the number of applications team members are forced to learn and use on a daily basis.
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