I’m the Director of Product Marketing @ FiveStars – lots has changed in the past few months for our product and for our customers. I spent 1 hour and 40 minutes for a presentation I was told would take approximately 20 minutes give or take. You likely spoke with a representative that was new and/or is no longer with us. COMPLETELY FREE!! Have a look at some of these FiveStars reviews and check out the other software products in your list more closely. When I was hesitant, they did whatever they could to make it easier for me. The app gets 4 out of 5 stars with 345 ratings overall in the Apple store, though the latest version has a higher rating. Customers get confused, frustrated, etc. Such well-rounded research ascertains you stay away from mismatched software solutions and choose the system that offers all the benefits you require company requires to be successful. Fivestars has a self-proclaimed retention rate of 90% among their clients. Increased Customer Activity – Fivestars clients have reported significant improvement in participation in the rewards program as well as an increase in profits. Read user reviews from verified customers who actually used the software and shared their experience on its pros and cons. They’ve also added some new features to their mobile app. Easy Signup – All you need to sign up new customers, or convert existing ones, is their phone number. These tools analyze customer data in a way many programs don’t (unless you have a really big marketing budget). Read more for more information on how the Fivestars program works. businesses. This system take way too much time to manage and really doesn’t add any value or revenue to your business. Advertising Disclosure. Thank you for the kind words Mike. You might also consider Loyalty Gator or Perkville. We tried to get out of our 1 year contract after six months and seeing ZERO return. This customer loyalty app guarantees to help you attract and retain up to 50% of your customers after their first visit with rewards programs that actually works. I’m available over email at mike.polner@fivestars.comThanks! Organization Name: Noah's Ark Kennel and Cattery, Would leave a zero if I could…because that is what I got out of being duped into signing up for this horrible service. The Fivestars Loyalty program was debuted during the Y-Combinator Winter 2011 session. Have you considered Thanx? All day, everyday!! For the record, our average unsubscribe rate for the 6000 locations that we work with is less than 4%. No hassle at all. Promotions can be sent to specific customers, or customer groups generated by Fivestars. Some of the options for these programs include: Dashboard – Your dashboard is set up to make accessing your program data easy, and can be accessed via the Fivestars website. As far as I’m concerned, they’re ripping off small mom and pop shops and should be shut down. Fivestars has opted to include tablets and marketing features in their monthly subscription packages, a much simpler option than paying additional amounts for SMS text messaging, additional campaigns, and tablets. At any rate, it would be futile to find such an app even among well-known software solutions. Another cool update is that you can now schedule the exact day/time of day that I receive the automated promotion. Fivestars uses a few simple steps to interact with customers using the loyalty program. To drive your business endeavor to success, your company needs to have a constantly expanding, growing customer base. Hi PhyliciaDo you know of an app or program which you can buy which basically does the same thing as these loyalty programs do but stores the info on your own data base. The Installation articles on Fivestars gives you step by step instructions, and Fivestars offers installation support if you need any assistance. For full disclosure, I am a San Diego-based employee of FiveStars and have worked for this extraordinary company for nearly two years (one of the testimonials you cite came from a client of mine). They make all sorts of crap and false promises to get your name signed on a tablet. Loyalty Programs – Your Fivestars rep will help you build a custom loyalty program that suits your business and your goals. Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. All in all, I’m very pleased with the service. It also offers marketing management and assists in the creation of custom rewards Unlike the other Erin, I’ve had great customer service experiences and they’ve been very attentive. While we may not be able to cannot cater to the needs on-site of merchants in other areas; our metrics show that these merchants are just as successful with the program as markets with face-to-face reps (I personally have very successful accounts in Massachusetts, Rhode Island, and Louisiana) . For example: let’s say you own a salon but are closed on Mondays. FiveStars Loyalty is a gamification company based in San Francisco, California. The transactions and point system is seamless when making purchases. the next day, to avoid any confusion and drive more traffic to your business. I also compared the amount spent per visit and found that the average spent per visit decreased by 7%, however, overall money spent by my top 10 customers has increased by 24%. Contact the company for more details, and ask for your quote. For customers, joining rewards programs created using FiveStars’ technology are in for a very fast, seamless, and rewarding experience. This could be an error on the merchant side or an inherent flaw in the way the app works. Get a 30-day free trial to access discounted USPS and UPS shipping rates and print labels in no time. The software was designed and launched by FiveStars Loyalty Inc headquartered in … The most frequent issue is loss of points, or not getting credit for check-ins. Video Tutorials – Fivestars offers tons of video tutorials. We tell the business owners “you set it up and we send it out.” Of the five categories you listed for automated campaigns (with more categories coming shortly), a merchant has the ability to choose the content of the automated promotion and can change it, at any time, from their online dashboard. 2012 - 2020. Sign Up For Our Newsletter Content Updates, Free Guides, and Discounts. Featured Offer: We Recommend QuickBooks . Nevertheless, if you do not like to receive texts from a business but still like promotions, we have a new feature to address that. I have been going there for pipe tobacco for over a decade. FiveStars does most of the work and helps businesses by creating ta custom rewards program tailored to their specific needs. AutoPilot Campaign – These campaigns are automated and preprogrammed to target specific customers. 5 stars for the fivestars reward program. You can cancel without penalty once your initial contract is fulfilled. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. The cost of license starting from $299 per month. Easily find SBA 7(a)loans alongside other financing options. There were some issues with the design and flow of the features, but in general these can be overlooked. The Fivestars app gets 4 out of 5 stars in the Google play store with 2500 ratings. I tried all day and had no luck! ITQlick Rating is based on the software score (below) and aggregated online reviews, ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions, pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions, license pricing (if provided by the software vendor), Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions, Questions to ask the vendor during a demo, Schedule a demo and access 25 must ask questions for the vendor while watching FiveStars in action, Loyaltyworks Incentive Programs Vs. FiveStars. It was explained to me that $219 is the cheapest option I had. “The best thing about Fivestars is how easy it is to swipe and punch in info. By clicking the button above, I confirm that I have read and agree to the Terms of Use and Privacy Policy. Thank you for the time you take to leave a quick review of this software. Erin, I am considering 5 star. Worst product/service ever. Pros: Rewards programs are an ingenious marketing tool and I think no one does it better than FiveStars. programs. We combine the power of payments with automated marketing & customer loyalty. You can modify the template for each message, but the program decides which customers will receive the message. The software is locally installed on your POS or Computer using a USB. Additionally, we think an investment in your customers should be viewed as a long-term commitment, but we will never penalize you for choosing to cancel with us after this 6 month period. Employment numbers have expanded as well, with roughly 150 sales reps and 50 support staff available to service over 5000 active merchants, a number they estimate will grow considerably in the next year. Gracie Binder, who works in Product Marketing at Fivestars, had this to say regarding contracts and cancellation: “At Fivestars, we ask our clients to agree to a 6 month term. For this reason, do not blindly shell out for popular systems. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions. Learn everything you need to know about FiveStars. Great system. Merchant Maverick is super insightful and it’s clear it’s a really valuable tool for readers! Hey Phylicia, Love the posts! These guys love making YouTube videos of themselves, and some of them are pretty helpful. Your dashboard can be accessed on the Fivestars website. There are, however, a couple factual misinterpretations of our service in this review. We do this to address concerns (as you cited above) that customers could feel spammed or even felt uncomfortable that a business is continually texting them. You are obligated to pay the full value of your contract if you decide to cancel early. Reviews; Fivestars review; Reviews. I started with Fivestars five month ago. Picture two guys in grungy t-shirts eating ramen and getting creative. The Founders of Fivestars were both consultants at McKinsey before they decided to venture out on their own. I should add that over these months of being called on, they kept asking for a previous owner who has not been involved in this business in 7 years, even once asking if I knew when he’d be in stating that he had asked them to call .. despite this deceit, I still decided to look into what they might be able to offer my small business. That hints few customers dislike text message offers. Please use a business email address. Easy to understand and use. Our experts will reach out to you shortly. Onboarding and Training – Fivestars offers three training sessions for their merchants, which can be done in person. Top Reads. Dashboard – I found the Dashboard Demo pretty helpful. “Fivestars Review” Overall : My overall experience is pleasant, I think Five stars is great because it helps the business owners to gain more attraction/ traffic and the customers point of view is receiving … Responses are not provided or commissioned by the vendor or bank advertiser.
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