Before Lola.com, it was the wild wild west when it came to booking travel. Everything about them is absolutely wonderful; every single person has been super kind and eager to help. I really like having this service when I am trying to move around hotel reservations or contact airlines. If plans change at the last minute, everything is taken care of in no time at all. In the next two weeks, I am reserved for nearly 22 hours of air-time in middle seats. Not only has it saved me time, but it's saved me the general frustration that came with booking travel and coordinating logistics with upwards of 10 people at a time (once close to 50). None at the moment. Their website is extremely easy to book travel on. They have checked me in for flights for a period of time and then they won't at times. I typically pick a flight I want to take and ask Lola support to book the flight and send the itinerary to my email. I love the interface. I had to cancel my reservations / flights and within a short period of time my Lola agent was able to refund my hotel and credit my flights for future travel. It's great! It took a while to get used to being very specific with your search. Small and mid-sized businesses in the United States who have employees who travel. One instance, is a flight was over sold I had a confirmed ticket but once it was over sold the flight company first asked me if I would be willing to catch a flight the next morning. I was initially skeptical of needing travel software as I'm very self sufficient with travel bookings, however the customer service has been outstanding. In addition to this, if something were to go awry during travel, Lola's support team are absolutely fantastic and genuinely care. Lola helped us with that growth by taking care of the daily travel headaches across a much larger team. Click URL instructions: Lola.com support will help take care of flight changes and any other issues. Being able to book flights for folks on the road has also made it easier for our busy field staff. The rep was especially helpful in making my hotel reservations. My entire company uses Lola for all of our Domestic and International travel plans. Our company has remote employees all over the world that fly in for quarterly retreats to our office in Omaha and use Lola.com to book our flights. During a recent trip, we had to make a last minute flight change and the Lola team was responsive and timely with helping us resolve the issue. I also like that there is an app for my phone for when I'm traveling. Lola.com is great for a growing business and/or a busy professional. © 2020 Trustpilot, Inc. All rights reserved. Prior to Lola, people were booking their own travel individually and getting reimbursed, and there was confusion around budgets and acceptable expenditures. With Lola my company is using them to help with managing 30+ flights being coordinated to get everyone back to our headquarters when we fly our remote employees back to HQ. Mobile app chats with agents in case I need help. Lola has been great! The only thing I find missing on this platform is the ability to see flight prices across a range of dates. The filtering options make finding the right flight simple. Lola is helping us easily manage the purchases of airline tickets instead of having to pay for the ticket(s) and then get reimbursed. I love it for our company, we have 37 people in the sales org and we do a lot of travel to events and customers. Lola.com is well-priced and definitely suited for any business, small to large, that may be in need of a cost-effective option for managing corporate travel. So much better than booking on your own. They are quick to repsond if you contact them about it. For instance, sending emails to remind me to check-in, or better yet, asking if they can check-in for me! I would like to see them build more integrated features so that Lola.com can link to my other business solutions. It's so easy to use so when we onboard new staff it's just a simple account set-up for them and they are ready to go. I haven't come across anything that I don't like. They're fantastic at rescheduling flights and even saved us some money in rebooking fees. Rental car bookings just became available which is great but I requested someone to schedule a time to go over this part of the portal with me and I still havent heard back. Lola is easy to use, and great for small to medium-sized businesses who have frequent travelers. Lola.com makes this as pain free as possible. If I am becoming hotels, it only shows me really weird choices and does not even show me on a map where the hotel is. My company are able to enter credit card information for me to use, so I no longer need to be reimbursed when I travel for work. I can't remember how many times a flight was delayed or canceled and how the Lola team was able to save the day via chat. With any travel issues, I've had, their team is one step ahead of me rebooking canceled flights making the whole process a breeze. Save travel preferences, book on behalf of teammates, and manage itineraries – all from within the simplest, most user-friendly app on the market. Please provide the ad click URL, if possible: Netsparker is easy to use and employs a unique and dead accurate proof-based scanning technology that automatically verifies the identified vulnerabilities. Great customer service - Easy, simple and functional interface. because I was flying internationally. You can only upgrade seats by messaging customer service which then takes away what little time savings there are by using the app.All in all, I am having trouble figuring out what the purpose of this app is. Reporting on costs does need quite a bit of work to make it the fully-functional support tool that I imagine any business would require as a bare minimum when it comes to reviewing and dialing down into incurred travel costs. All Rights Reserved. The customer service here rocks too! Because we’re committed to help you find the right solution for your business needs, we list all software vendors on our website, and give them the opportunity to feature their solutions and collect user reviews. We're primarily addressing the coordination and travel scheduling issues of having a larger number of travel plans to coordinate than would be comfortable for any one person or even for each person to handle themselves. I did find it odd that I had no access to an itinerary or any e-ticket #s, so when it did come to check in, I had no reference that worked. Having said this, Lola.com does have a very good live chat support that will manually book you on the carriers they don't support. Our team was able to book all the flights for our company retreat and had quick access to itineraries along with flight details. Lets just say they blow every travel agency out of the water. The interface is easy to use and understand and can be used in any department or team in the company. The best part of this app is the chat feature. Prior to Lola.com, I was personally booking all travel to include room and board. All of my rewards program information is stored in lola so I know I'll always get points for my travel. I know that may be something that becomes available and would be more of a feature request, anyway. Pleasantly surprised that it works so well (goodbye Concur) and can all be done in one app. Lola is incredibly helpful and easy to use! They always go above and beyond. I would love to see a personal version for vacation and stuff like that. I can log in with my work account, and a few minutes later, I'm all set. It's also simplified our company travel policies since it can all be managed within the application. And I'll be able to see who is taking what flight and obtain departure and arrival information without much interruption to anyone's day. Overall an excellent experience, unsure about flight pricing yet... Control, Visibility and an App That Travelers Actually Love to Use, Quick and easy way to book flights & accommodation for work, Great tool but some enhancements needed on the Admin side, Beware the "seating choice not currently available" glitch. It would just be great if that was already built in to the platform. Each person individually books their flights, but can pay for it with a pre-saved company card so no individually knows the credentials, but nobody has to front the cost and get reimbursed (which would stink!). With Lola.com's live, 24/7 travel support team, traveler managers and executive assistants can finally get their nights and weekends back. Lola has made booking company travel extremely easy, I can choose my own flights without bothering someone else at my company or submitting expense reports every time. Helps in collecting travel information for each traveler makes booking flights for multiple people super easy! The search function for flights as I'm more used to the interface like Skyscanner, Momondo, and Hopper. Aside from a few minor hiccups here and there, excellent 24/7 support. Lola, Bikfaya: See 102 unbiased reviews of Lola, rated 3.5 of 5 on Tripadvisor and ranked #5 of 15 restaurants in Bikfaya. You actually just speak to a human. Lola feels and functions like travel software we use in our personal lives. With Lola.com, managing corporate travel … Knowing that I have someone just a chat away to help if I need assistance provides peace of mind! Recently we've had the perfect storm of airport closures the beginning of Spring Break bad weather and difficulty getting any flights. There is very little training required. They have frequently contacted us when there are travel alerts, or anticipated flight cancellations to re-book us before it was too late. Before Lola, we had to dedicate an actual member of our Marketing team to seamlessly handle all of the travel planning for our Sales staff. It took a while to get used to being very specific with your search. Prior to Lola, people were booking their own travel individually, and there was confusion around budgets and acceptable expenditures. Their support is stellar, always there for you to solve any issues and help you along the way. Nothing - It is very functional and serves a great purpose. Great overall, and looking forward to improvements as they continue to expand the site's capabilities. What I enjoy most about Lola is their customer support, which actively reaches out and offers services like checking in on your behalf, and automatically detecting if your flight was delayed or you'll miss a site– then booking you on an alternative option as soon as possible to make traveling a breeze. I had to pay an stay at an hotel and other additional expenses due this situation, so I would like you to consider this and you make a reimburse at least for the hotel stay. Managing trip expenses and monitoring travel costs has become very simple. Schedule time to speak with one of our travel experts. Both the phone and chat support is friendly, efficient and effective. They look out for your best interests by taking pro-active actions when incidents happen with the flights. It has helped to take the stress out of looking for travel options and needing to get reimbursed for tickets. This saved me a lot of time. I don't have any large cons about the software yet. This was extremely time consuming, inefficient, and impossible to keep up with our corporate growth. Booking travel can be painful, especially for a whole team. The most memorable experience was when I contacted Lola support regarding a change in my itinerary. I love that all of my accounts are saved on the app so when I book hotels or flights my FF number is auto saved with my reservation. I'm a very thorough person, and I hugely appreciated their attention to detail when helping me to book my flights. Expense8 is designed on a Software as a Service (SaaS) based platform, saving you money on... On their own, travel and expense systems can be useful enablers and compliance tools. It is a breeze to get ahold of someone through their chat service and everyone I've talked has been a pleasure. It may have changed. Whenever I've reached out, my questions were answered concisely and almost always right away, sometimes within 24 hours. But I have zero dislikes. We use Lola for booking flights to conferences and conventions. Thanks to Lola, we've been able to organise international travel for our team a lot faster and more effectively than ever before. +44 808 178 3533, "Lola's support team are among the best I've used - very responsive and helpful.
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